iHeartMedia Workforce Services Lead in San Antonio, Texas

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$4482.htmld to apply and search by the Job Posting Title.

Clear Channel Outdoor

Job Summary:

CCO Technology is seeking a HR savvy technologist to lead our new Workforce Services team based in San Antonio, TX.

The Workforce Services team oversees the delivery of services that technologically enable core HR functions, including: workforce planning, recruitment and onboarding, training and development, compensation and payroll, benefits admin, employee relations, and performance management.

As Workforce Services Lead, you will be the primary interface between the technology team and stakeholders in the CCO HR department for all technology-related matters. You will partner with HR stakeholders to establish strategic priorities and plans for enhancing our workforce services. You will utilize agile delivery methods to drive the regular release of new service-enhancing features powered by Workday HCM and other apps in the CCO technology ecosystem.

Should consumers of live workforce services run in to trouble, you will be responsible for ensuring they receive exemplary support. Striving for continuous improvement, you will solicit stakeholder feedback and leverage data collected from support encounters to identify opportunities to better our services and user experience.

Job Responsibilities

  • Understanding stakeholder wants, needs and desired business outcomes

  • Establishing and socializing strategic priorities, service area roadmaps and plans

  • Eliciting new business requirements and envisioning improved service offerings

  • Developing detailed product requirements, data specs and acceptance criteria

  • Grooming and prioritizing the service area backlog

  • Directing the agile design/build/test of prioritized work

  • Facilitating stakeholder verification and end user acceptance testing

  • Coordinating the production release and rollout of new features and capabilities

  • Monitoring the state of critical transactions, integrations and operational jobs

  • Driving the resolution of service-impacting production incidents

  • Ensuring the timely fulfillment end user service requests and support inquires

  • Measuring stakeholder satisfaction and end user adoption

  • Administering service area budget and subscriber chargebacks

Education and Certifications

  • Bachelor’s degree in a relevant field(preferably business administration, information systems, or computer science) or comparable work experience

Work Experience

  • 5+ years full-time employment in technology-related roles (i.e., technology consulting, corporate IT, tech startup) with increasing levels of responsibility

  • 3+ years consulting with customers/stakeholders, understanding business needs, and prescribing technology solutions

  • 3+ years managing the delivery of enterprise-class business software, technology services and/or support

  • 3+ years developing business requirements and technical specs at progressive levels of detail (i.e., epics, features, user stories)

  • 3+ years utilizing agile delivery methods, practices, and frameworks (ie., Scrum, Kanban, FDD, Lean)

  • 3+ years leading, mentoring and managing the performance of technology service delivery teams

  • 2+ years developing domain knowledge of core HR business functions, processes and enabling technologies

  • 2+ years working with Workday HCM and/or other cloud-based ERP/HR software platforms and services


  • Strong organizational / time management skills, and be detailed oriented

  • Project Management capabilities

  • Excellent verbal and written communications skills including delivering effective presentations

  • Self-starter with a diligent work ethic and demonstrated flexibility

  • Able to multi-task and stay calm under pressure

  • Able to identify cause of issues and work quickly to resolve them


  • Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

  • Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.

  • Innovation Management: Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

  • Managing and Measuring Work: Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.

  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Physical Demands

  • Occasional business travel, less than 20%


San Antonio, TX: 20880 Stone Oak Parkway, 78258

Position Type


The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Click here at http://iheartmediacareers.com/Pages/EEO.aspx to learn about E-Verify.

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$1999.htmld to apply and search by the Job Posting Title.

iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, outdoor, mobile, live events, and on-demand entertainment and information services across the nation and providing premier opportunities for advertisers.

Click Here To Learn More About Us:

www.iheartmedia.com at http://www.iheartmedia.com/Pages/Home.aspx