iHeartMedia Enterprise Desk Technician in San Antonio, Texas
Current employees and contingent workers click here (https://wd5.myworkday.com/iheartmedia/d/task/3005$4482.htmld) to apply and search by the Job Posting Title.
iHeartMedia is the number one audio company in the United States, reaching nine out of 10 Americans every month – and with its quarter of a billion monthly listeners, has a greater reach than any other media company in the U.S. The company’s leadership position in audio extends across multiple platforms including 850 live broadcast stations; streaming music, radio and on demand via its iHeartRadio digital service available across more than 250 platforms and 2,000 devices including smart speakers, digital auto dashes, tablets, wearables, smartphones, virtual assistants, TVs and gaming consoles; through its influencers; social; branded iconic live music events; and podcasts as the #1 commercial podcast publisher globally. iHeartMedia also leads the audio industry in analytics and attribution technology for its marketing partners, using data from its massive consumer base.
The Enterprise Desk Tech will work supporting local and remote staff across the iHeartMedia portfolio of companies. Responsibilities include providing general technical assistance, support and advice to end users for hardware, software and systems. The position will be responsible for resolving end user issues and will handle problems and issues at tier 2 and 3 levels.
Provide remote call and desktop support for iHeartMedia end users.
Answer and solve incoming calls and service desk tickets within defined SLAs.
Respond to emails in a timely and professional manner.
Communicate and coordinate with a variety of IT support teams to resolve end user tickets.
Willing to learn implementation, support, operation, and best practices of iHeartMedia systems.
Document procedures and update documentation to record new equipment installed, new sites, changes to computer configurations, etc.
Occasional on-call support.
Customer advocacy and passion for solving problems.
Advance knowledge with Windows and Apple operating systems, including troubleshooting, the ability to install software, and answer common how to questions.
The ability to installation\troubleshooting software, hardware, basic networking, and Commercial off-the-shelf software (COTS).
Proficient with Microsoft Office suite and in tune with developing technologies.
Ability to support a variety of technologies including but not limited to phones, tablets, audio & video equipment.
Ability to learn advanced troubleshooting and analytical skills for custom applications.
Background in a multi-tasking challenging environment.
Strong verbal and written skills required.
Ability to solve problems quickly and completely.
Ability to plan and organize effectively.
Strong written and verbal communication skills, including the ability to dialogue with executives with confidence when necessary.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Highly motivated self-starter.
Education and Experience:
AS or BS in a Computer Science curriculum is a plus
Minimum of five (5) years of hands-on experience troubleshooting, maintaining and performing computer related repairs and desktop application support
Minimum of two (2) year’s work experience within an Active Directory environment
Comptia A+ and / or Network+ Certified is a plus
Technical certificates or relevant experience
Prior experience in managing or implementing Enterprise Service Desk Applications such as CA, Remedy, ServiceNow or other major products
Bilingual is a plus
San Antonio, TX: 20880 Stone Oak Parkway, 78258
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Our organization participates in E-Verify. Click here (http://iheartmediacareers.com/Pages/EEO.aspx) to learn about E-Verify.
Current employees and contingent workers click here (https://wd5.myworkday.com/iheartmedia/d/task/3005$1999.htmld) to apply and search by the Job Posting Title.
iHeartMedia is the number one audio company in the United States, reaching nine out of 10 Americans every month – we specialize in radio, digital, social, podcasts, influencers, data, and events across the nation and provide premier opportunities for advertisers.
Visit iHeartMedia.com to learn more about us.