iHeartMedia Jobs

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iHeartMedia Collections Manager in San Antonio, Texas

iHeartMedia

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The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America , reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:

  • More #1 rated markets than the next two largest radio companies combined;

  • We’re the largest podcast publisher , with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;

  • iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers , who build important connections with hundreds of communities across America;

  • We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;

  • iHeartRadio is the #1 streaming radio digital service in America;

  • Our social media footprint is 7 times larger than the next largest audio service; and

  • We have the only complete audio ad technology stack in the industry for all forms of audio , from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: iHeartMedia!

If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

What We Need:

IHEARTMEDIA OVERVIEW

iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, mobile, live events, and on-demand entertainment and information services for local communities and providing premier opportunities for advertisers.

POSITION OVERVIEW

iHeartMedia, Inc. has an immediate opening for a full time Collections Manager. In this role, you will be responsible for the daily management of a collections team working in a business-to-business (non-consumer) vertical. A strong work ethic and the ability to manage, motivate and engage a small team of individuals are key to your success. The ideal candidate must demonstrate the ability to communicate with both internal and external customers. This opportunity provides a great opportunity to impact and learn a number of different aspects of iHeartMedia, Inc., in addition to direct interaction with top executives throughout the organization.

What You'll Do:

Duties & Responsibilities

  • Day-to-day management of a team of A/R Specialists

  • Establish and maintain effective relationships with internal and external business partners

  • Deliver effective and constructive feedback of individual performance through one-on-one meetings

  • Track account transactions and resolution of issues

  • Dispute resolution; escalation management

  • Drive strategy execution

  • Provide detailed and accurate reports as needed

  • Conduct meetings with finance and/or sales team

  • Train and develop the team through succession planning, individual development plans and talent management

  • Facilitate sharing of best practice and learnings and key remedial risks to deliver " best in class " debt management

Deliver executive level presentations

What You'll Need:

Qualifications:

  • Bachelor’s degree preferred

  • Minimum 3+ years in a supervisory/managerial role preferred

  • Expertise in MS Office tools, especially Excel

  • Experience with collections software

  • Experience with GetPaid and/or NetSuite preferred

  • Credit experience

  • Media industry experience preferred

  • Analytical, Problem Solving skills and Attention to Detail – ability to work with multiple data points or missing data to arrive and communicate appropriate decisions, go to root causes of problems to take corrective and preventive actions

  • Leadership Skills – ability to inspire and motivate team members to deliver high performance and support them to reach their full potential

  • Demonstrated expertise in managing day-to-day operations along with overseeing special projects

  • Previous experience working in a fast-paced environment

  • Proven first class negotiation skills

  • Excellent communication skills – communicate effectively with superiors & peers from diverse businesses and regions across the US

Strong customer service orientation – understanding and acting upon differing needs of diverse stakeholders

What You'll Bring:

  • Duties & Responsibilities

  • Day-to-day management of a team of A/R Specialists

  • Establish and maintain effective relationships with internal and external business partners

  • Deliver effective and constructive feedback of individual performance through one-on-one meetings

  • Track account transactions and resolution of issues

  • Dispute resolution; escalation management

  • Drive strategy execution

  • Provide detailed and accurate reports as needed

  • Conduct meetings with finance and/or sales team

  • Train and develop the team through succession planning, individual development plans and talent management

  • Facilitate sharing of best practice and learnings and key remedial risks to deliver " best in class " debt management

  • Deliver executive level presentations

Location:

San Antonio, TX: 20880 Stone Oak Parkway, 78258

Position Type:

Regular

Time Type:

Full time

Pay Type:

Salaried

Benefits:

iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

  • Employer sponsored medical, dental and vision with a variety of coverage options

  • Company provided and supplemental life insurance

  • Paid vacation and sick time

  • Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing

  • A Spirit day to encourage and allow our employees to more easily volunteer in their community

  • A 401K plan

  • Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving

  • ​A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law.

Our organization participates in E-Verify. Click here (https://www.e-verify.gov/employees) to learn about E-Verify.

iHeartMedia is the number one audio company in the United States, reaching nine out of 10 Americans every month – we specialize in radio, digital, social, podcasts, influencers, data, and events across the nation and provide premier opportunities for advertisers.

Visit iHeartMedia.com to learn more about us.

Please review our Privacy Policy (https://www.iheartmedia.com/legal/privacy-applicants) and Terms of Use (https://www.iheart.com/content/terms-of-use/) .

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