iHeartMedia Business Analyst, Sales Tools in San Antonio, Texas

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$4482.htmld to apply and search by the Job Posting Title.


Job Summary:

As the leading media company in America, iHeartMedia delivers music, news, talk, sports and other content to diverse audiences across multiple platforms, including: broadcast stations; online via iHeartRadio and on its stations’ hundreds of websites; HD digital radio channels; satellite; smartphones; iPads and other tablets; in-vehicle entertainment and navigation systems; and via live events. With over a quarter of a billion monthly listeners in the U.S., iHeartMedia has the largest reach of any radio and television outlet in America.


  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing/implementing solutions

  • Leading ongoing reviews of business processes and developing optimization strategies

  • Gathering critical information from meetings with various stakeholders and producing useful reports

  • Working closely with clients, technicians, and managerial staff

  • Effectively communicating your insights and plans to cross-functional team members and management

  • Performing user acceptance testing

  • Managing projects, developing project plans, and monitoring performance

  • Prioritizing initiatives based on business needs and requirements

  • Serving as a liaison between stakeholders and users

  • Build custom reports, dashboards, and workflows

  • Manage operational requests and reporting including customer analysis, individual views, and troubleshoot issues

  • Perform other related duties, as assigned

  • Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility

  • Deliver Salesforce solutions consisting of out of the box, AppExchange, and custom code to a user base of 4000+ users

  • Be able to multitask, commit to meeting targets with competing priorities and deadlines across multiple key stake holders

  • Ensure problem-free deployments to production, without any interruptions to business processes

  • Lead incident and problem resolution activities to minimize impacts on availability and performance

  • Create a data-driven culture with high standards of operational excellence and continuous improvement


  • Knowledge of professional software engineering best practices

  • Demonstrate experience in a highly customized Salesforce.com environment - administering and customizing Salesforce.com platform essential; workflows, automation, standard and custom objects, etc.

  • Ability to troubleshoot production incidents in complex, multi-application environments

  • Ability to leverage cloud environments, both Iaas, and PaaS as well as open source tools

  • Ability to establish a data-driven culture and a repeatable, structured and disciplined approach to the full systems lifecycle


  • B.S. in Computer Science, MIS, or a related technical field

  • Salesforce Administrator certification strongly desirable

  • Additional Salesforce certifications a plus


San Antonio, TX: 20880 Stone Oak Parkway, 78258

Position Type



San Antonio, TX: 20880 Stone Oak Parkway, 78258

Position Type


The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Click here at http://iheartmediacareers.com/Pages/EEO.aspx to learn about E-Verify.

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$1999.htmld to apply and search by the Job Posting Title.

iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, outdoor, mobile, live events, and on-demand entertainment and information services across the nation and providing premier opportunities for advertisers.

Click Here To Learn More About Us:

www.iheartmedia.com at http://www.iheartmedia.com/Pages/Home.aspx