iHeartMedia Salesforce Business Analyst/Administrator in New York, New York

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$4482.htmld to apply and search by the Job Posting Title.


Job Summary:

iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, outdoor, mobile, live events, and on-demand entertainment and information services for local communities and providing premier opportunities for advertisers.

With 245 million monthly listeners in the U.S., 97 million monthly digital uniques and 196 million monthly consumers of its Total Traffic and Weather Network, iHeartMedia has the largest reach of any radio or television outlet in America. It serves over 150 markets through 859 owned radio stations, and the company’s radio stations and content can be heard on AM/FM, HD digital radio, satellite radio, on the Internet at iHeartRadio.com and on the company’s radio station websites, on the iHeartRadio mobile app, in enhanced auto dashes, on iPads and smartphones and on gaming consoles.

iHeartRadio, iHeartMedia’s free digital radio service, is the No. 1 all-in-one digital audio service with over 345 million downloads; it reached its first 20 million registered users faster than any digital service in Internet history and reached 50 million users faster than any digital music service and even faster than Twitter, Facebook and Pinterest. The company’s operations include radio broadcasting, online, mobile, digital and social media, live concerts and events, syndication, music research services and independent media representation.


The Salesforce Business Analyst/Administrator will have the opportunity to think strategically and develop key processes, procedures and communications that facilitate operational planning and execution. This position requires extensive cross-group coordination at all levels, excellent communication skills, compelling presentations and comprehensive business review materials that span all the various functions.


  • Support all teams touching Salesforce within the Advertising org with process improvement, measurement, tracking and analytics relevant to their functional areas.

  • Evaluating busiess processes, anticipating requirements, uncovering area for improvement, and developing as well as implementing solutions

  • Develop proactive analyses, rooted in Salesforce data, that provide actionable insights, to stakeholders on the demand side of our business

  • Manage ad-hoc reporting requests, and provide day to day support from users in the Ads organization

  • Create reports and dashboards in Salesforce and interpret the data to aid in strategic decision making

  • Maintain and customize Sales Cloud and Force.com applications

  • Create dashboards and reports from scratch, as well as refine and update existing reports

  • Support processes and initiatives in Salesforce

  • Contributes to the development of best practices for company

  • Proactively identifies and builds process improvements

  • Interfaces with business, finance & sales leads, as well as the Salesforce development team and IT teams to aid in all sales operations activities

  • Work with sales/support teams to understand their workflows and how to best integrate salesforce

  • Work with iHeartMedia’s Salesforce development team to define development requirements, confirm successful implementation and ensure timely delivery


  • High degree of drive and self-motivation. Self-starter, can work independently under minimal supervision

  • Highly detail oriented, with strong attention to accuracy

  • Excellent planning and organization skills; can multitask and prioritize workload under tight deadlines in a fast-paced environment

  • High degree of quantitative, analysis, problem-solving and decision-making skills; critical thinker

  • Excellent oral and written communication skills

  • Ability to work autonomously to solve problems and create solutions that resolve ongoing issues

  • Stress tolerance, can maintain composure when faced with difficult situations/personalities

  • Strong interpersonal skills; professional and confident demeanor

  • Ability to analyze data & relate it to business needs

  • Understand how business process impacts reporting

  • Excellent organizational and prioritization skills with attention to detail, and ability to work on many tasks concurrently

  • Comfort with navigating ambiguity


  • Advanced Excel capabilities

  • Preferred: Experience with SFDC

  • Preferred: Experience supporting several functional organizations; knowledge and understanding of key metrics driving a sales environment

  • Familiarity with advertising and sales terminology and metrics

  • Salesforce Administrator certification strongly desirable

  • A passion for learning


  • 2+ years iof experience with Salesforce or other CRM platforms considered


  • Minimum of 4-year college degree


New York, NY: 125 West 55th Street, 10019

Position Type


The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Click here at http://iheartmediacareers.com/Pages/EEO.aspx to learn about E-Verify.

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$1999.htmld to apply and search by the Job Posting Title.

iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, outdoor, mobile, live events, and on-demand entertainment and information services across the nation and providing premier opportunities for advertisers.

Click Here To Learn More About Us:

www.iheartmedia.com at http://www.iheartmedia.com/Pages/Home.aspx