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iHeartMedia Helpdesk Support Technician in New York, New York

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$4482.htmld to apply and search by the Job Posting Title.

KATZ Media Group

Job Summary:

This is a terrific opportunity to start a career in Information Technology and work in a fast-paced team environment supporting our Katz Media business applications. We will provide technical training and opportunity for growth.


  • Receive and log calls for assistance from Katz employees and station clients.

  • Record all requests received in our Helpdesk ticketing system.

  • When possible, resolve requests immediately.

  • Track the progress of requests through to successful completion.

  • Communicate to customer information regarding system outages as well as updates on their requests.

  • Communicate any escalation of issues and or problems to proper management.

  • Demonstrate software enhancements to users / some user training may be required.

  • Create documentation when needed.

  • Working on projects within the Helpdesk and within other divisions in CIS.


  • Knowledge of Rep Industry.

  • Must possess a working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).

  • Must be detail oriented with strong organization skills.

  • Ability to multi-task and prioritize workload.

  • Excellent verbal and written communication skills a must to both the Katz user and Katz Management.

  • Flexible, Patient, Approachable.

  • Team Player, Self-Motivated, Creative, Goal-Oriented.


New York, NY: 125 West 55th Street, 10019

Position Type


The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Click here at http://iheartmediacareers.com/Pages/EEO.aspx to learn about E-Verify.

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$1999.htmld to apply and search by the Job Posting Title.

iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, podcast, mobile, live events, and on-demand entertainment and information services across the nation and providing premier opportunities for advertisers.

Click Here To Learn More About Us:

www.iheartmedia.com at http://www.iheartmedia.com/Pages/Home.aspx