iHeartMedia Business Process Analyst in New York, New York

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$4482.htmld to apply and search by the Job Posting Title.


Job Summary:

With over a quarter of a billion monthly listeners in the U.S., iHeartMedia has the largest reach of any radio or television outlet in America. The company owns and operates 858 broadcast radio stations, serving more than 150 markets throughout the U.S. Plus, iHeartRadio - a free, industry-leading, digital music service - gives users instant access to more than 2,000 live radio stations and allows them to create custom stations inspired by favorite artists or songs, anywhere they are.

As a member of the IT Business Value team, the Business Process Analyst will work with various levels of our organization to provide detailed process mapping of value streams (people, product and process). The goal of this work it to identify opportunities for maximum improvement, provide recommendations based on findings and support discussions and decisions against future state product delivery. This role will work in concert with the business and technical arms of our organization, communicating effectively with both entities and ensuring approved recommendations come to fruition.

As Business Process Analyst, you will:

  • Collaborate with business stakeholders and associated working teams to understand key business strategy and drivers.

  • Document as-is business and system processes and work with business leaders to develop improved & streamlined solutions (product, process, organizational) to complex business challenges.

  • Lead requirements gathering/investigative sessions to evaluate and document existing business processes and future business needs.

  • Partner with all areas of the business to publish said opportunities, business processes, functions and procedures that can be enhanced, streamlined or eliminated.

  • Develop specific recommendations based on quantitative and qualitative evidence

  • Collaborates and knowledge shares with tech teams to determine proper course of action and recommendation.

  • Follows best practices initiated and tools used by our architecture partners

  • Leads and facilitates meetings and process workshops with clear agendas, action items, and outcomes

  • Conducts business friendly reviews of work and findings

  • Collaborates with colleagues in a variety of roles across company to support ongoing initiatives and strategic projects

  • Understand and incorporate complex business, operational, technical and security requirements.

  • Become a domain expert in the assigned product or functional area, and support development of standards, policy and procedures.

  • Advocate BPA outcomes and recommendations to cross-functional audiences through written reports, oral presentations and business interactions

  • Educate business users responsible for managing and operating business processes


  • BA/BS degree in information technology/systems or related technical field/equivalent practical experience.

  • 5+ years of relevant work experience in an operational environment, including consulting experience, running JAD sessions, Unified Modeling Language (UML), Business Process Modeling (BPM, BPMN), and development of requirements.

  • LEAN/Six Sigma Green Belt certification required

  • BPM certification preferred

  • 5+ years of experience in documenting current state process maps, identifying root causes and escalating to relevant group for appropriate solution

  • Experience writing detailed requirements of user needs, business impacts, and system functionality that are actionable, definable, relevant, measurable, and testable.

  • Superior communication and presentation skills; capable of interfacing effectively with multiple levels of management across our business units.

  • Ability to quickly develop new approaches/creative solutions to complex problems and convey ideas in a tangible form

  • Works both independently and in a team-oriented, collaborative environment.

  • Thrives and quickly executes in an environment of rapid change, minimal structure, and high expectations

  • Team player with leadership skills, abilities and desire to interact with people at all levels

  • Excellent organizational skills, with an attention to detail and ability to work on multiple projects simultaneously under tight deadlines

  • Proficiency in MS Office applications (Outlook, Word, Excel and PowerPoint).

  • Experience working in an Agile environment.


New York, NY: 125 West 55th Street, 10019

Position Type


The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Click here at http://iheartmediacareers.com/Pages/EEO.aspx to learn about E-Verify.

Current employees and contingent workers click here at https://wd5.myworkday.com/iheartmedia/d/task/3005$1999.htmld to apply and search by the Job Posting Title.

iHeartMedia, Inc. is one of the leading global media and entertainment companies specializing in radio, digital, outdoor, mobile, live events, and on-demand entertainment and information services across the nation and providing premier opportunities for advertisers.

Click Here To Learn More About Us:

www.iheartmedia.com at http://www.iheartmedia.com/Pages/Home.aspx