iHeartMedia Coordinator, Digital Support in Nashville, Tennessee
Current employees and contingent workers click here (https://wd5.myworkday.com/iheartmedia/d/task/3005$4482.htmld) to apply and search by the Job Posting Title.
The Coordinator, Digital Support will work as a part of the Digital Applications Support team to help improve and support the iHeartMedia Network of digital properties, including websites and other digital content delivery solutions.
This role acts as the primary interface between digital, streaming, and platform operations teams and the company’s local radio station staff. In this role, the successful candidate will be responsible for providing support to over 900 digital properties, working directly with local market and station personnel to improve the user experience, identifying areas where the Digital group can improve via new product ideas, creating detailed business requirements with markets / stations, developing and testing product concepts, and collaborating with management to develop sound business plans for new product initiatives. The candidate will also serve as the primary training resource for new product rollouts. A positive attitude reflecting a can-do perspective is imperative to this role. Strong communication skills – particularly the ability to communicate complex technical issues clearly and concisely is essential.
Candidate must be customer service-focused and be be able to troubleshoot and resolve issues with web content publication and distribution. The candidate must be comfortable maintaining a professional and positive communication style in the face of numerous conflicting priorities. Willingness to learn, evolve, and retain flexibility is key. Job emphasis is placed on the ability to proactively evaluate and determine issues with the platform, help prioritize new product features and enhancements, and work with stations and internal cross-functional teams to keep the creative, technical, and business units focused while owning the “voice” of the organization to our customers/markets/stations.
This role will be based out of iHeartMedia's Nashville, TN location.
Provide platform and product support through a ticketing system, over the phone, via email, and in person as necessary
Be available after hours as an on-call resource
Produce documentation of software products and business processes
Identify areas for improvement of supported digital products
Assist in the quality assurance of feature releases
Conduct user product training and develop training materials
Prioritize, clarify, and analyze platform requirements
Work with Product and Development teams to clearly detail defects and product improvements
Ability to work in a fast-paced environment
Ability to work independently and within a team environment
Ability to troubleshoot software defects
Ability to translate end-user requirements into product and business requirements
Possess a strong technical background, including web development, knowledge of DNS and domain name management
Exceptional communication, organizational, and interpersonal skills
Strong independent problem-solving abilities
Possess strong technical writing abilities
Be able to prioritize multiple tasks and projects and deliver under deadline
Have excellent oral and written communication skills
EXPERIENCE & EDUCATION:
2+ years in a support/customer service role within the digital media or software industry or 2+ years of web development or web project management or support experience
College degree or equivalent experience
Knowledge of Python, Typescript, and other web scripting technologies a major plus
Familiarity with Github, DFP, Adobe Analytics, SEO strategy
Experience working in a multi-brand or enterprise-level environment
Experience with digital audio and video distribution a huge plus
Nashville, TN; 1200 Broadway, 6th Floor, 37203
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Our organization participates in E-Verify. Click here (http://iheartmediacareers.com/Pages/EEO.aspx) to learn about E-Verify.
Current employees and contingent workers click here (https://wd5.myworkday.com/iheartmedia/d/task/3005$1999.htmld) to apply and search by the Job Posting Title.
iHeartMedia is the number one audio company in the United States, reaching nine out of 10 Americans every month – we specialize in radio, digital, social, podcasts, influencers, data, and events across the nation and provide premier opportunities for advertisers.
Visit iHeartMedia.com to learn more about us.