iHeartMedia Senior Business Relations Manager in Chicago, Illinois
With over a quarter of a billion monthly listeners in the U.S., iHeartMedia has the largest reach of any radio or television outlet in America. The company owns and operates 858 broadcast radio stations, serving more than 150 markets throughout the U.S. Plus, iHeartRadio - a free, industry-leading, digital music service - gives users instant access to more than 2,000 live radio stations and allows them to create custom stations inspired by favorite artists or songs, anywhere they are.
As a member of the IT business value team, the Business Relationship manager will proactively engage with all levels of leadership within the iHeartMedia organization, with a goal of understanding their business needs, cohesively documenting requirements and facilitating and implementing system, product, and process improvement recommendations. This critical customer facing role assesses technical solutions, communicates needs, objectives and capabilities of each and supports the evaluation and prioritization of the new demand in the IT pipeline. Incumbent will fully project manage approved initiatives, work closely with and communicate effectively to cross-functional entities, and is accountable for bringing projects/recommendations to fruition.
As the Business Relationship Manager, you will:
Understand business strategy and objectives as well as products and/or services offered
Act as an advocate for our business stakeholders and users to Technology
Partner with all areas of the business to identify opportunities, business processes, functions and procedures that can be enhanced, streamlined or eliminated
Collaborate with business stakeholders to understand business needs, gather, document and review requirements and proposed solutions, including impact assessment, gap analysis, project costs, and associated ROI and KPIs
Document as-is business and system processes and work with business leaders to develop improved & streamlined solutions (product, process, organizational) to complex business challenges
Demonstrate superior facilitation and communication skills; capable of interfacing effectively with multiple levels of management across iHeartMedia business units
Facilitate creative and engaging communications, delivering clear, concise information to our partners, customers, vendors and technical team via a variety of formats
Develop product strategy based on research and data which supports business need and delivers positive benefits to both our user base and customers
Research, prepare, maintain, and evangelize the feature roadmap which defines product enhancements for short- and long-term releases
Specify requirements for current and future products by conducting internal and external research using multiple channels (i.e. customers, users, agency contacts)
Lead requirements gathering/needs assessment sessions to evaluate and document existing business processes and future business needs
Lead, evaluate and fully manage alternative implementation solutions, including buy versus build, and cloud-based SaaS offerings
Create and manage large and simultaneous project plans; ability to decompose projects into manageable tasks, balancing scope, time, cost, quality, and resources while maintaining implementation goals
Lead and facilitate meetings with clear agendas, action items, and outcomes
Proactively identify, circumvent, avoid and or resolve issues and problems that create adverse impact on projects
Work both independently and in a team-oriented, collaborative environment
Thrive and quickly execute in an environment of rapid change, minimal structure, and high expectations
Bachelor’s Degree, preferably in Information Technology, with at least 5 years’ experience working in a fast-paced, high-change, corporate environment
Minimum 5 years’ experience in product management, writing detailed requirements of user needs, business impacts, and system functionality for software development. All work which is actionable, definable, relevant, measurable, and testable
Previous experience in professional services organization with focus on business case development, strategy, cost analysis, ROI, and data analysis
Education and/or experience in the areas of communications, media, accounting, analytics and project management will be seen as a plus
Strong strategic aptitude; Proven ability to successfully create, manage and innovative user-friendly enterprise level products and applications
Highly proficient verbal and written communication skills
Excellent organizational skills, with an attention to detail and ability to work on multiple projects simultaneously under tight deadlines
Comfortable using collaboration and CRM tools such as Teams, Slack, JIRA, Confluence, and Service Now
Metrics-driven: Strong analytical and quantitative skills are a must, including the ability to leverage data in decision making
Highly focused and self-motivated
Proactive and results-oriented
Ability to effectively solve problems, make decisions and take action, exercising solid independent judgment
Ability to quickly develop new approaches to complex problems and convey ideas in a tangible form
Proficiency in MS Office applications (Outlook, Word, Excel and PowerPoint)
Proficiency in cloud software applications (Salesforce.com/CRM systems, Basecamp, Google Docs, Harvest)
Experience with MS Project Server/Project Online is highly desirable
Experience working in an Agile environment
Demonstrated commitment to teamwork and collaboration with diverse groups of people with an ability to receive and provide constructive feedback
Uncompromising standards of quality in building and delivering solutions
Chicago, IL: 233 N. Michigan Avenue, Suite 2800, 60601
iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:
Employer sponsored medical, dental and vision with a variety of coverage options
Company provided and supplemental life insurance
Paid vacation and sick time
Paid company holidays, including floating holiday that enable our employees to celebrate the holiday of their choosing
A Spirit day to encourage and allow our employees to more easily volunteer in their community
A 401K plan with matching contributions (matching currently suspended)
Employee Assistance Program (EAP) for benefit eligible employees and all household members at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Our organization participates in E-Verify. Click here (http://iheartmediacareers.com/Pages/EEO.aspx) to learn about E-Verify.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Click Here (https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf) to learn about the San Francisco Fair Chance Ordinance .
Current employees and contingent workers click here (https://wd5.myworkday.com/iheartmedia/d/task/3005$1999.htmld) to apply and search by the Job Posting Title.
iHeartMedia is the number one audio company in the United States, reaching nine out of 10 Americans every month – we specialize in radio, digital, social, podcasts, influencers, data, and events across the nation and provide premier opportunities for advertisers.
Visit iHeartMedia.com to learn more about us.